Privacy Policy

1. Introduction

Welcome to Dream Labs ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our personalized book creation services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Create or personalize a book (names, photos, dedications)
• Place an order (shipping address, billing information, email address)
• Contact our customer support team
• Sign up for our newsletter

Uploaded Content

To create personalized products, you may upload photos of children or others. We treat this content with the highest level of sensitivity. These images are used solely for the purpose of generating your personalized storybook illustrations and are processed by our secure AI systems.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Generate personalized illustrations and stories based on your inputs
• Communicate with you about your order status
• Send you marketing communications (if you have opted in)
• Improve our website and services
• Detect and prevent fraud

4. Data Storage and Security

We implement robust security measures to protect your personal information. Your uploaded photos and personal details are stored on secure servers with restricted access. We do not sell your personal data or photos to third parties. Photos uploaded for book generation are retained only for the time necessary to produce your book and handle any reprints or customer service issues, after which they are deleted.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party printing partners who fulfill your book orders and shipping carriers who deliver them.
• Payment Processors: To securely process your payments.
• Legal Compliance: If required by law or to protect our rights.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Children's Privacy

While our products are for children, our services are intended to be used by adults (parents, guardians, relatives). We do not knowingly collect personal information directly from children under 13 without parental consent. Any information about children (names, photos) is provided by the adult purchaser for the purpose of creating the product.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@dlpublishers.com